Business

Nordstrom Tactics to Achieve Strategic Goals Expansion Tactics Nordstrom maneuver be conservative for the expansion strategy. This is a response do to the fiscal crisis. Nordstrom executives saw sales drop in their stores. That is why Nordstrom inflexible to create stores to sell cheaper merchandise and open less full-line stores than usual. In 2012 there is plans to open six Nordstrom full-line and 18 Nordstrom erect stores (Nordstrom, Inc., 2012). The Nordstrom Rack stores sales 55% to 65% off real Nordstrom prices, their stain market atomic number 18 shopper more consciences off the apprise of their money. The Nordstrom full-line stores be for their tar deliver market of middle to upper category citizens whos salaries father in $60,000. Customer Service Tactics The Nordstrom tactics for excellent client service begin with their employees. In Nordstrom employees be constantly offering coaching, mentoring, and ongoing training to make sure enough they stay in the path of Nordstrom culture and always are contributing to the prospered sales force in the stores. They rely on the hear of their employees for their long-term success. By implementing this they can encourage employees to come their draw with an entrepreneur spirit, try new ways of selling, and approaching to a customer.

The coaching and mentoring offered support so the employee does not looses Nordstrom practices of doing business. This permits to maintain a sales workforce well trained, knowledgeable or so products, and trends. The phoner sales workforce is compose of approximately 55,000 employees. Nordstrom leaders manoeuvre the company sup! port the customer service by large stores control of issues that would affect the customer. That is why the individual stores are in charge of hiring, training customer payments, and the merchandise stop policy. This permits that the executives in the store can take quickly decisions to recruit the throw of the customers. The company has a comprehensive knowledge...If you want to get a full essay, order it on our website: OrderCustomPaper.com

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